Globe Life was recently threatened by an unknown actor seeking to extort money after accessing customer's personal ...

Insurance giant Globe Life, which provides life and health insurance policies to millions of Americans, says it is being ...

At a glance Philippine mobile carrier Globe successfully tackled dual transformation by continually optimizing its ...

Dow Jones Newswires is a market-moving financial and business news source, used by wealth managers, institutional investors and fintech platforms around the world to identify trading and investing ...

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong.

Erin Bury was working as a community manager at a tech startup in 2009 when she first came across Tony Hsieh’s book Delivering Happiness. Customer support was a key part of Ms. Bury’s role.

Kristelle Dizon is the head of Globe Business. She oversees the strategic direction and operational management of business to ...

BNI has introduced Indonesia’s first integrated, AI-assisted contact center digital app, powered by natural language ...

Globe and Meralco emerged as the winners from ... while addressing the challenges faced by local enterprises and public service organisations in adopting digital transformation.

President Anu Bharadwaj talks about what enterprises—like her own company and thousands of its customers—want to see AI do, ...

a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and lessons learned for navigating and maximizing the Phenom Intelligent ...

In an era where businesses must scale quickly while maintaining high levels of personalized service, SSC.AI delivers a unique platform that enhances customer interactions and optimizes business ...