When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong.

a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and lessons learned for navigating and maximizing the Phenom Intelligent ...

Ark Invest, an investment manager focused on disruptive technologies, believes artificial intelligence could boost software sales from $1.1 trillion today to $13 trillion by 2030. That forecast ...

The new Fixed Ops challenges introduce service departments to critical customer interactions, helping them master scheduling, ...

In an era where businesses must scale quickly while maintaining high levels of personalized service, SSC.AI delivers a unique platform that enhances customer interactions and optimizes business ...

BNI has introduced Indonesia’s first integrated, AI-assisted contact center digital app, powered by natural language ...

Globe, the leading telecommunications and digital solutions provider in the Philippines, has been recognized for having the Best Network Reliability Solution at the 5G Core Summit Awards, hosted by ...

Kristelle Dizon is the head of Globe Business. She oversees the strategic direction and operational management of business to ...

Key findings from the TELUS Data Trust Survey 2024 include: Reputation matters : 88% of respondents consider a company's reputation for data handling important when deciding to do business with them.

Kentico Partners from around the globe are gearing up for Kentico Partner Connections 2024, taking place on October 8-9 in Prague, followed by November 12-13 in Miami.

President Anu Bharadwaj talks about what enterprises—like her own company and thousands of its customers—want to see AI do, ...

PC Guide is committed to supporting the local economy by assisting Winterthur businesses. By offering IT support and ...